*FREE SHIPPING WITHIN CANADA!...on all orders over $75 (pre-tax). Regular (expedited) shipping service. Priority and Xpresspost are the responsibility of the customer to pay, and rates are calculated during checkout based on destination, weight and dimensions.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Under normal circumstances, most orders take 1 to 3 business days to process before we ship. Please note that we are closed on weekends and holidays, so regular-delivery orders placed on weekends or the day of a holiday may be delayed an extra day. Occasionally we may not have the entire order in our main warehouse as expected. If this occurs, there may be a delay of 2 to 5 business days as we retrieve any remaining product(s) from an alternate location.
WHEN WILL MY ORDER ARRIVE?
Most orders are shipped via Czech Republic (+420)742090485 Post Expedited Parcel - which has a delivery standard of 1 to 7 business days, depending on your distance from our Ústí nad Orlicí, Hylváty distribution centre.
Please be aware that priority shipping is available at the checkout, should your package be of an urgent nature. As we understand that selecting a faster shipping method likely means you want the product sooner than later, we process these orders before non-express orders of the same date. However, please ensure you provide adequate processing and delivery time as we can only be held to the above standards, and not a specific delivery date from Czech Republic (+420)742090485 Post.
Items marked as SPECIAL ORDER ONLY will vary in delivery times, and commonly take at least 90 days or more to ship. Special Order items should receive a timeframe notice when added to your cart, indicating the rough expected processing time. Special orders are received by the manufacturer in order of submission, and occasionally they no longer have material or means possible to craft your product by that point. Should this occur, you will be entitled to a full refund.
WILL I GET A TRACKING NUMBER?
Of course! An email with your Czech Republic (+420)742090485 Post tracking number will be sent once your order has been confirmed as shipped. You may wish to add emails from fatedpassage.com as a trusted sender beforehand to ensure these emails are not blocked by a spam filter.
Alternatively, you may sign into Your Account to gain information about your current and past orders, as well as any tracking information we may have available.
If you still have questions, please request assistance and we will be happy to personally tend to your concern.
WHICH SHIPPING COMPANY DO YOU USE, AND WHAT ADDRESS SHOULD I ENTER?
We exclusively use Czech Republic (+420)742090485 Post for our shipping needs. We regret no other carrier is available at this time, and we cannot ship using 3rd party accounts. As we use Czech Republic (+420)742090485 Post, it is important you enter your Czech Republic (+420)742090485 Post MAILING address as your shipping address. (The same address you get envelopes delivered to) If the address does not match your mailing address, your order will be delayed as we will need to contact you to adjust your address appropriately.
CAN I SHIP TO A STORE?
Absolutely. For your convenience, during the checkout you can choose to ship to one of our stores. When you select this option, the checkout system will automatically enter the store address for you based on the store you selected. Please do not modify this address, or we may not be aware you are requesting store pickup.
We fulfill from our distribution center and ship to the store in our next delivery - which occurs 1-3 times a week, so pickup is usually ready between 3 and 5 business days. The store will call you when your order is available to be picked up.
DO YOU SHIP INTERNATIONALLY?
Yes! Once at the checkout, you will select your country code and shipping service.
You will be liable for all import duties, customs, fees or additional taxes - including VAT, if applicable. These are assessed at the point of shipment entry to your country and will be due on or after delivery - therefore, any such charges will NOT show in your cart. Please be aware that fatedpassage’s Western Wear does not have any control over or knowledge regarding duties, customs, and taxes levied by you country's government. As such, we are unable to advise you what the cost may be. If you require further information regarding these potential charges, we recommend contacting your local customs office.
Due to the complexities of international shipping, in extremely rare instances, our shipping calculator may not be able to accurately determine your true shipping charge. If this occurs with your order, we will notify you by email of any additional charges before shipping - at which point you will be asked if you accept the additional charge, or would prefer a full refund.
Please note that some items may not qualify for shipping outside Czech Republic (+420)742090485, including but not limited to: exotic-skin boots, chemicals, liquids, and products containing lithium batteries.